Archive for: Platte County

Job title: Administrative Assistant (Full-Time, Counseling Center)

Work Location: Platte County, Counseling Center

Reports to: Counseling Center Director

Essential Duties and Responsibilities:

• Administer clerical support to Counseling Center and the Blessings Program staff.
• Schedule appointments for the Blessings Program and Counseling Center staff using the electronic health record
  and/or the Google calendar.
• Answer and direct all phone calls and message(s) for all Counseling Center locations and the Blessings Program.
• Review and respond to emails daily.
• Copy screening and intake forms for new admissions.
• Develop spreadsheets, track, and update the information on spreadsheets as necessary.
• Greet and provide general support to participants and office visitors.
• Write and distribute communications (i.e., memos, letters, emails, invoices, reports, etc.).
• Review and assist participants with intake process and enter demographics into the electronic health record.
• Create, organize, and maintain filing system (physical and electronic).
• Assist with all telehealth referrals (i.e., setting appointments, completing patient portal, etc.).
• Compile information and assist with the preparation of monthly reports.
• Order program supplies and ensure there are incentives available for program participants.
• Provide follow-up calls to past Counseling Center participants every six and twelve months.
• Assist with providing community resources and referrals to the Counseling Center participants.
• Attend all weekly program staff meetings and any other required meetings per the direction of supervisor including
  the Blessings and Housing Program staff meetings.
• Work closely with Counseling Center Director.
• Perform other duties as assigned by Counseling Center and Blessings Program Directors.

Education and/or Work Experience Requirements:

• High School diploma OR GED
• Vocational training and/or two (2) years of clerical experience in an office setting
• Computer proficiency (MS Office – Word, Excel, Outlook and Google Suite of Products)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary
  customer service skills
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed
  routines, and standard accepted practices.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external
  customers
• Self-directed, highly organized and detailed oriented with strong organizational skills with the ability to multi-task
• Ability to communicate, be sensitive to and work effectively with individuals from diverse cultural backgrounds.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions
• Ability to maintain regular and punctual attendance
• Must be able to talk, listen and speak clearly on telephone, online and in person
• Must be able to sit, stand, walk (including moving up & down steps), lift items, carry and bend
• Must have transportation with appropriate registration (reimbursement paid for mileage)