Position Summary
The Volunteer Community Cultivator oversees all aspects of the volunteer program, ensuring an organized, mission-driven experience for volunteers supporting our thrift stores. Guided by 1 Peter 5:2, "Shepherd the flock of God that is among you, exercising oversight, not under compulsion, but willingly, as God would have you," this role recruits, trains, and manages volunteers while fostering strong community partnerships. The Volunteer Manager provides spiritual leadership by shepherding and ministering to the team God has entrusted to them. This role fosters deeper volunteer engagement by coordinating impactful projects, implementing recognition programs, and providing essential administrative support. It helps cultivate a Christ-centered culture of service, all while being guided by prayer and the example of Jesus.
Key Responsibilities
Volunteer Coordination & Management:
- Recruit, onboard, and train volunteers, aligning skills and interests with organizational needs.
- Create and implement comprehensive volunteer job descriptions and training programs, while fostering lasting relationships with new volunteers to encourage long-term commitment and engagement.
- Conduct follow-ups with new volunteers to ensure a positive and meaningful experience. ● Organize and lead orientations, setting expectations and fostering engagement. ● Oversee project coordination, ensuring volunteers are effectively utilized and prioritized.
- Act as liaison for community partners, facilitating collaboration with schools, senior centers, and service organizations.
- Coordinate special projects with NCAP, student clubs, and other partners. ● Plan and oversee monthly volunteer activities and events.
- Manage special needs and community service volunteers, assigning appropriate projects.
- Maintain a welcoming Volunteer Community Room with refreshments and activities. ● Plan and execute volunteer recognition programs and appreciation events. ● Lead annual reviews with team leads to assess volunteer impact and program improvements.
- Develop volunteer committees for our monthly volunteer meetings
- Utilize IT software to manage volunteer records, scheduling, reviews and reporting. ● Collect volunteer stories, photos, and videos for social media and promotional use. ● Report needs for volunteer-related communications.
- Consistently and accurately process sales transactions while ensuring proper cash handling and accountability when operating POS systems.
- Type: Full-Time (40 hours per week)
- Schedule: Occasional evenings and weekends for special events.
- Location: Hillcrest Platte County
- Reports To: Assistant Manager
- Reports: Volunteers and Community Service Participants
- Education: Bachelor’s Degree or equivalent experience in Volunteer Management, Nonprofit Administration, or related field
- Experience: 3-5 years in volunteer coordination, nonprofit management, or related area ● Skills: Strong organizational, leadership, and communication skills; proficiency in IT and social media content management
- Must obtain or have : AED/CPR Certification
- Relationship Building: Engages volunteers, staff, and community partners effectively. ● Organization: Manages multiple projects and schedules efficiently.
- Leadership: Inspires and motivates volunteers to fulfill the mission.
- Communication: Excellent verbal and written skills for training and engagement. ● Problem Solving: Addresses challenges and ensures a positive volunteer experience. ● Event Planning: Organizes volunteer activities and recognition programs.
- Adaptability: Responds to evolving needs with flexibility and resourcefulness.
- Active participation in meetings and events.
- Periods of standing, walking, bending, and occasional lifting of up to 50 pounds.
Position: Assistant Manager, Thrift
Classification: Exempt
Reports To: General Manager, Thrift
Position Summary
The Assistant Manager of Thrift assists the General Manager in overseeing the day-to-day operations of the thrift store. This includes managing a team of functional managers, front-line supervisors, employees, and volunteers to drive customer and employee satisfaction while improving operational efficiency. Reflecting the call in 1 Peter 5:2 to "shepherd the flock of God that is among you, exercising oversight, not under compulsion, but willingly, as God would have you," the Assistant Manager is committed to leading with a heart of service and stewardship. This role involves providing spiritual leadership by shepherding and ministering to the team God has entrusted to you, all while being guided by prayer and the example of Jesus. Acting as second-in-command for the General Manager, the Assistant Manager steps in during their absence and ensures store performance, inventory management, and employee relations align with Hillcrest’s goals and values.
Key Responsibilities
Operational Leadership & Oversight:
- Assist in managing store operations to ensure efficient and effective delivery of products and services while achieving revenue and ministry goals.
- Help implement policies and procedures related to quality control, cost reduction, timely deliveries, safety standards, and customer satisfaction to create a positive shopping experience.
- Manage inventory turnover and optimize stock levels to ensure the right products are available at the right time.
- Support the store’s daily opening and closing operations, including POS systems, cash handling, merchandise pricing, managing volunteer software and inventory control. ● Assist in monitoring and reporting store financial performance to identify opportunities to increase sales and profitability.
- Ensure the store meets all state and federal regulations, including employment laws, safety standards, and financial compliance.
- Provide leadership for employee relations, including communication, coaching, and development.
- Assist in training employees and volunteers to ensure they are equipped with the skills needed for success in their roles.
- Support the creation of a positive and engaging work environment that fosters teamwork and alignment with Hillcrest’s mission and values.
- Actively engage with volunteers to improve their experience and contribute to a supportive volunteer culture within the store.
- Help manage material requirements to increase inventory turnover and reduce stock levels.
- Assist with merchandise pricing, product display, and sales strategies to maximize revenue while maintaining quality standards.
- Ensure accurate processing of donations and client transactions.
- Communicate budget updates to the General Manager and assist in ensuring the store operates within its financial parameters.
- Support accurate payroll reporting and submit payroll as necessary in the absence of the General Manager.
- Drive efforts to meet or exceed revenue targets while balancing ministry-focused goals with fiscal responsibility.
- Help ensure the store maintains a safe environment for employees, volunteers, and customers by adhering to health and safety guidelines.
- Oversee the general maintenance of the store to ensure a clean, organized, and safe working environment.
- Act as backup to the General Manager, ensuring store performance is aligned with operational goals.
- Provide leadership to the team by setting clear goals, offering regular feedback, and addressing performance issues as needed.
- Foster collaboration across departments to ensure efficient store operations. Other Duties:
- Perform additional duties as needed to support overall store operations and meet the goals of the organization.
- Education: Bachelor’s Degree or equivalent in Business Administration, Retail Management, Nonprofit Management, or related field.
- Experience: 3-5 years of management experience, preferably in a retail, thrift, or customer service environment.
- Experience in Thrift Retail/Resale: Understanding of thrift store operations, pricing, and inventory management is a plus.
- Volunteer Management: Experience managing or working with volunteers is beneficial. ● Mindset: A ministry-minded leader with a passion for serving in a mission-driven organization that emphasizes service, excellence, and community.
- Must obtain or have : AED/CPR Certification
- Retail/Resale Knowledge: Strong understanding of retail operations, inventory management, and pricing strategies.
- Emotional Intelligence: Skilled in engaging with staff, volunteers, and customers with empathy, professionalism, and tact, particularly in stressful situations.
- Problem Solving & Analysis: Ability to analyze problems and provide effective solutions in a dynamic, fast-paced environment.
- Leadership: Proven ability to lead teams, motivate staff, and achieve operational and ministry goals.
- Teamwork Orientation: Collaborative leader who promotes cooperation and unity across teams.
- Project Management: Capable of managing multiple tasks or projects simultaneously, ensuring timely completion.
- Communication Proficiency: Strong verbal and written communication skills, particularly in coaching, training, and team development.
- Performance Management: Ability to provide feedback and support staff development and performance.
- Technical Capacity: Comfort with retail management systems, financial reporting tools, and other software used for volunteer and payroll management.
- This position requires a high level of physical activity, including standing, walking, bending, kneeling, and occasionally lifting or moving items up to 60 pounds. ● Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
