Volunteer Community Cultivator

Position Summary 

The Volunteer Community Cultivator oversees all aspects of the volunteer program, ensuring an organized, mission-driven experience for volunteers supporting our thrift stores. Guided by 1 Peter 5:2, “Shepherd the flock of God that is among you, exercising oversight, not under compulsion, but willingly, as God would have you,” this role recruits, trains, and manages volunteers while fostering strong community partnerships. The Volunteer Manager provides spiritual leadership by shepherding and ministering to the team God has entrusted to them. This role fosters deeper volunteer engagement by coordinating impactful projects, implementing recognition programs, and providing essential administrative support. It helps cultivate a Christ-centered culture of service, all while being guided by prayer and the example of Jesus. 

Key Responsibilities 

Volunteer Coordination & Management: 

• Recruit, onboard, and train volunteers, aligning skills and interests with organizational needs. 
• Create and implement comprehensive volunteer job descriptions and training programs, while fostering lasting relationships with new volunteers to encourage long-term commitment and engagement. 
• Conduct follow-ups with new volunteers to ensure a positive and meaningful experience. ● Organize and lead orientations, setting expectations and fostering engagement. ● Oversee project coordination, ensuring volunteers are effectively utilized and prioritized. 

Community Partnerships & Engagement: 

• Act as liaison for community partners, facilitating collaboration with schools, senior centers, and service organizations. 
• Coordinate special projects with NCAP, student clubs, and other partners. ● Plan and oversee monthly volunteer activities and events. 
• Manage special needs and community service volunteers, assigning appropriate projects.

Volunteer Experience & Recognition: 

• Maintain a welcoming Volunteer Community Room with refreshments and activities. ● Plan and execute volunteer recognition programs and appreciation events. ● Lead annual reviews with team leads to assess volunteer impact and program improvements. 
• Develop volunteer committees for our monthly volunteer meetings 

Administrative & Digital Engagement: 

• Utilize IT software to manage volunteer records, scheduling, reviews and reporting. ● Collect volunteer stories, photos, and videos for social media and promotional use. ● Report needs for volunteer-related communications. 
• Consistently and accurately process sales transactions while ensuring proper cash handling and accountability when operating POS systems. 

Position Details 

• Type: Full-Time (40 hours per week) 
• Schedule: Occasional evenings and weekends for special events. 
• Location: Hillcrest Platte County 
• Reports To: Assistant Manager 
• Reports: Volunteers and Community Service Participants 

Preferred Qualifications 

• Education: Bachelor’s Degree or equivalent experience in Volunteer Management, Nonprofit Administration, or related field 
• Experience: 3-5 years in volunteer coordination, nonprofit management, or related area ● Skills: Strong organizational, leadership, and communication skills; proficiency in IT and social media content management 
• Must obtain or have : AED/CPR Certification

Competencies 

• Relationship Building: Engages volunteers, staff, and community partners effectively. ● Organization: Manages multiple projects and schedules efficiently. 
• Leadership: Inspires and motivates volunteers to fulfill the mission. 
• Communication: Excellent verbal and written skills for training and engagement. ● Problem Solving: Addresses challenges and ensures a positive volunteer experience. ● Event Planning: Organizes volunteer activities and recognition programs.
• Adaptability: Responds to evolving needs with flexibility and resourcefulness. 

Physical Demands 

• Active participation in meetings and events. 
• Periods of standing, walking, bending, and occasional lifting of up to 50 pounds. 

Work Authorization/Security Clearance 

US work authorization required. 

AAP/EEO Statement 

Hillcrest is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hillcrest prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hillcrest conforms to the spirit as well as to the letter of all applicable laws and regulations. 

Other Duties 

This job description is intended to provide an overview of the primary responsibilities of the Volunteer Community Cultivator. It is not an exhaustive list, and other duties may be assigned as necessary to meet the goals and needs of the organization. Duties and responsibilities may evolve over time with or without prior notice.