Thrift Operations: Intake-Assistant Manager

HILLCREST PLATTE COUNTY
JOB DESCRIPTION

Position: Thrift Operations: Intake-Assistant Manager
Classification: Exempt
Reports To: General Manager 

Position Summary

The Intake-Assistant Manager is a specialized leadership role that combines the oversight of the receiving dock operations with the strategic management of intake and outflow of donations and surplus inventory. This role ensures that all operational functions, including donation processing, excess inventory management, furniture pricing, and employee and volunteer engagement, are completed efficiently and in line with organizational goals.

In this role, you will also be responsible for providing guidance to the dock manager and volunteers, managing inventory, tracking maintenance of trucks and equipment, and ensuring a smooth workflow across back room departments and to the outlet location. All of this will be done while fostering a Christlike culture within the team and maintaining high standards of customer service.

Key Responsibilities

Operational Leadership & Coordination:

• Oversee daily dock operations to ensure donations are processed in a timely and organized manner, including sorting, pricing, and distributing items to various departments. Overseeing day-to-day operations of the receiving dock, ensuring that all functions—such as furniture intake, surplus outflow, and donation processing—are completed efficiently.
• Ensure all operational tasks are completed in alignment with the organization’s mission, ensuring a smooth and efficient workflow across both receiving and surplus areas.
• Monitor the flow of donations and ensure accurate distribution to designated departments, reducing bottlenecks and improving operational efficiency.
• Provide guidance and leadership to the dock manager and volunteers, ensuring they meet performance standards and follow company policies.

Pricing & Inventory Management:

• Verify pricing points to furniture, ensuring consistency and alignment with store guidelines.
• Oversee inventory management practices, including donation pick up services, ensuring proper tracking of stock levels, and rotation to avoid overstocking or understocking.
• Ensure that all surplused and sold items are processed and moved efficiently to maximize space and inventory turnover according to hold times.

Maintenance & Equipment Oversight:

• Log and track maintenance requests for trucks and equipment, ensuring timely servicing and repairs to avoid operational downtime.
• Ensure trucks and dock equipment are well-maintained, working with external service providers when necessary to perform required maintenance.

Staff and Volunteer Management:

• Supervise the training of dock staff and volunteers, ensuring they understand their responsibilities and perform their roles effectively.
• Provide hands-on coaching and support to staff and volunteers, ensuring they deliver excellent service to donors and maintain a Christ-centered, positive work environment.
• Provide regular feedback on staff, and volunteers performance, ensuring continuous improvement and skill development.
• Foster a ministry-minded atmosphere, emphasizing teamwork, dedication, and service to others.

Operational Oversight & Reporting:

• Monitor the performance of donation intake, surplus outflow, and dock activities, ensuring that all systems run smoothly and efficiently.
• Report daily operational status to the General Manager, identifying any issues or concerns that need attention.
• Support the reporting of payroll and other financial tracking responsibilities, ensuring accurate records are maintained for all dock-related staff and operations.

Safety and Compliance:

• Ensure that all safety protocols and guidelines are adhered to by dock staff and volunteers, including proper lifting techniques, equipment use, and building maintenance procedures.
• Maintain a safe and organized dock area, ensuring that the workspace is clean, well-maintained, and free of hazards.

Position Details

• Type: Full-Time (40 hours per week)
• Schedule: Monday through Saturday (Closed Sundays)
• Location: Hillcrest Platte County Thrift Shop
• Reports To: General Manager 
• Direct Reports: Dock Manager, Furniture Team Lead, and volunteers

Preferred Qualifications

• Education: High School Diploma or equivalent
• Experience: minimum of 3-5 years of warehouse/logistics team leadership experience, ideally in a non-profit or customer service environment.
• License: Class E Driver’s License or the ability to obtain one.
• Mindset: Ministry-minded, with a passion for working in a mission-driven organization that prioritizes service and community.

Competencies

• Retail/Resale Knowledge: Understanding of donation processing, pricing, and inventory management.
• Emotional Intelligence: Ability to communicate effectively and empathize with staff, volunteers, and donors.
• Item Valuation Understanding: Knowledge of evaluating items for resale, including furniture and other donated goods.
• Problem Solving & Analysis: Ability to troubleshoot issues on the dock and find practical solutions.
• Leadership: Capable of leading a team of diverse individuals with professionalism, compassion, and respect in a Christ Like Manner.
• Teamwork Orientation: Ability to work collaboratively and build strong relationships within the team.
• Performance Management: Capable of assessing team members’ performance and providing constructive feedback.
• Communication Proficiency: Excellent verbal and written communication skills.
• Technical Capacity: Comfort with retail management systems and other inventory tracking or reporting software.

Physical Demands

• The employee is frequently required to practice active listening.
• Heavy lifting up to 60 pounds on occasion. Additionally, the employee may need to perform two-person lifts for heavier items (up to 250 pounds).
• This position requires some physical activity, including standing, walking, bending, and lifting/moving items.
• Safety protocols must be followed at all times to ensure a safe work environment for all staff and volunteers.

Work Authorization/Security Clearance

US work authorization required.

Equal Opportunity Employer Statement

Hillcrest is an equal opportunity employer. We are committed to fostering a workplace free from discrimination, where all employees are treated with dignity and respect. Hillcrest prohibits discrimination and harassment of any kind and provides equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hillcrest adheres to both the spirit and letter of all applicable laws and regulations.

Additional Responsibilities

This job description is intended to provide a broad overview of the position and the core duties involved. It is not intended to be an exhaustive list of all responsibilities, and additional duties may be assigned as needed. Duties, responsibilities, and expectations may evolve over time based on organizational needs, with or without prior notice.