Assistant Manager, Thrift

Position: Assistant Manager, Thrift 

Classification: Exempt 

Reports To: General Manager, Thrift 

Position Summary 

The Assistant Manager of Thrift assists the General Manager in overseeing the day-to-day operations of the thrift store. This includes managing a team of functional managers, front-line supervisors, employees, and volunteers to drive customer and employee satisfaction while improving operational efficiency. Reflecting the call in 1 Peter 5:2 to “shepherd the flock of God that is among you, exercising oversight, not under compulsion, but willingly, as God would have you,” the Assistant Manager is committed to leading with a heart of service and stewardship. This role involves providing spiritual leadership by shepherding and ministering to the team God has entrusted to you, all while being guided by prayer and the example of Jesus. Acting as second-in-command for the General Manager, the Assistant Manager steps in during their absence and ensures store performance, inventory management, and employee relations align with Hillcrest’s goals and values. 

Key Responsibilities 

Operational Leadership & Oversight: 

• Assist in managing store operations to ensure efficient and effective delivery of products and services while achieving revenue and ministry goals. 
• Help implement policies and procedures related to quality control, cost reduction, timely deliveries, safety standards, and customer satisfaction to create a positive shopping experience. 
• Manage inventory turnover and optimize stock levels to ensure the right products are available at the right time. 
• Support the store’s daily opening and closing operations, including POS systems, cash handling, merchandise pricing, managing volunteer software and inventory control. ● Assist in monitoring and reporting store financial performance to identify opportunities to increase sales and profitability. 
• Ensure the store meets all state and federal regulations, including employment laws, safety standards, and financial compliance. 

Employee and Volunteer Engagement: 

• Provide leadership for employee relations, including communication, coaching, and development. 
• Assist in training employees and volunteers to ensure they are equipped with the skills needed for success in their roles.
• Support the creation of a positive and engaging work environment that fosters teamwork and alignment with Hillcrest’s mission and values. 
• Actively engage with volunteers to improve their experience and contribute to a supportive volunteer culture within the store. 

Inventory and Merchandise Management: 

• Help manage material requirements to increase inventory turnover and reduce stock levels. 
• Assist with merchandise pricing, product display, and sales strategies to maximize revenue while maintaining quality standards. 
• Ensure accurate processing of donations and client transactions. 

Financial and Budget Management: 

• Communicate budget updates to the General Manager and assist in ensuring the store operates within its financial parameters. 
• Support accurate payroll reporting and submit payroll as necessary in the absence of the General Manager. 
• Drive efforts to meet or exceed revenue targets while balancing ministry-focused goals with fiscal responsibility. 

Safety and Compliance: 

• Help ensure the store maintains a safe environment for employees, volunteers, and customers by adhering to health and safety guidelines. 
• Oversee the general maintenance of the store to ensure a clean, organized, and safe working environment. 

Team Leadership & Performance Management: 

• Act as backup to the General Manager, ensuring store performance is aligned with operational goals. 
• Provide leadership to the team by setting clear goals, offering regular feedback, and addressing performance issues as needed. 
• Foster collaboration across departments to ensure efficient store operations. Other Duties: 
• Perform additional duties as needed to support overall store operations and meet the goals of the organization.

Position Details 

Type: Full-Time (40 hours per week) 

Schedule: Extended evening hours and weekend work may be required. Location: Hillcrest Platte County 

Reports To: General Manager, Thrift 

Direct Reports: Supervisors, Employees, Volunteers 

Preferred Qualifications 

• Education: Bachelor’s Degree or equivalent in Business Administration, Retail Management, Nonprofit Management, or related field. 
• Experience: 3-5 years of management experience, preferably in a retail, thrift, or customer service environment. 
• Experience in Thrift Retail/Resale: Understanding of thrift store operations, pricing, and inventory management is a plus. 
• Volunteer Management: Experience managing or working with volunteers is beneficial. ● Mindset: A ministry-minded leader with a passion for serving in a mission-driven organization that emphasizes service, excellence, and community. 
• Must obtain or have : AED/CPR Certification

Competencies 

• Retail/Resale Knowledge: Strong understanding of retail operations, inventory management, and pricing strategies. 
• Emotional Intelligence: Skilled in engaging with staff, volunteers, and customers with empathy, professionalism, and tact, particularly in stressful situations. 
• Problem Solving & Analysis: Ability to analyze problems and provide effective solutions in a dynamic, fast-paced environment. 
• Leadership: Proven ability to lead teams, motivate staff, and achieve operational and ministry goals. 
• Teamwork Orientation: Collaborative leader who promotes cooperation and unity across teams. 
• Project Management: Capable of managing multiple tasks or projects simultaneously, ensuring timely completion. 
• Communication Proficiency: Strong verbal and written communication skills, particularly in coaching, training, and team development. 
• Performance Management: Ability to provide feedback and support staff development and performance. 
• Technical Capacity: Comfort with retail management systems, financial reporting tools, and other software used for volunteer and payroll management.

Physical Demands 

• This position requires a high level of physical activity, including standing, walking, bending, kneeling, and occasionally lifting or moving items up to 60 pounds. ● Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Authorization/Security Clearance 

US work authorization required. 

AAP/EEO Statement 

Hillcrest is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hillcrest prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hillcrest conforms to the spirit as well as to the letter of all applicable laws and regulations. 

Other Duties 

This job description is intended to provide an overview of the primary responsibilities of the Assistant Manager of Thrift. It is not an exhaustive list, and other duties may be assigned as necessary to meet the goals and needs of the organization. Duties and responsibilities may evolve over time with or without prior notice.