Administrative Assistant (Full-Time, Counseling Center)
Job title: Administrative Assistant (Full-Time, Counseling Center)
Work Location: Platte County, Counseling Center
Reports to: Counseling Center Director
Essential Duties and Responsibilities:
- Administer clerical support to Counseling Center and the Blessings Program staff.
- Schedule appointments for the Blessings Program and Counseling Center staff using the electronic health record
and/or the Google calendar. - Answer and direct all phone calls and message(s) for all Counseling Center locations and the Blessings Program.
- Review and respond to emails daily.
- Copy screening and intake forms for new admissions.
- Develop spreadsheets, track, and update the information on spreadsheets as necessary.
- Greet and provide general support to participants and office visitors.
- Write and distribute communications (i.e., memos, letters, emails, invoices, reports, etc.).
- Review and assist participants with intake process and enter demographics into the electronic health record.
- Create, organize, and maintain filing system (physical and electronic).
- Assist with all telehealth referrals (i.e., setting appointments, completing patient portal, etc.).
- Compile information and assist with the preparation of monthly reports.
- Order program supplies and ensure there are incentives available for program participants.
- Provide follow-up calls to past Counseling Center participants every six and twelve months.
- Assist with providing community resources and referrals to the Counseling Center participants.
- Attend all weekly program staff meetings and any other required meetings per the direction of supervisor including
the Blessings and Housing Program staff meetings. - Work closely with Counseling Center Director.
- Perform other duties as assigned by Counseling Center and Blessings Program Directors.
Education and/or Work Experience Requirements:
- High School diploma OR GED
- Vocational training and/or two (2) years of clerical experience in an office setting
- Computer proficiency (MS Office – Word, Excel, Outlook and Google Suite of Products)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary
customer service skills - Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed
routines, and standard accepted practices. - Excellent verbal and written communication skills, including ability to effectively communicate with internal and external
customers - Self-directed, highly organized and detailed oriented with strong organizational skills with the ability to multi-task
- Ability to communicate, be sensitive to and work effectively with individuals from diverse cultural backgrounds.
Physical Requirements:
- Ability to safely and successfully perform the essential job functions
- Ability to maintain regular and punctual attendance
- Must be able to talk, listen and speak clearly on telephone, online and in person
- Must be able to sit, stand, walk (including moving up & down steps), lift items, carry and bend
- Must have transportation with appropriate registration (reimbursement paid for mileage)
