- Supervise the daily operations of the receiving dock, ensuring donations are processed efficiently and surplus items are moved out on time.
- Ensure compliance with safety and efficiency standards in daily dock operations.
- Provide exceptional customer service to donors, ensuring a welcoming and supportive atmosphere.
- Coordinate logistics to ensure timely delivery and movement of donations.
- Implement process improvements to enhance operational efficiency.
- Train and mentor staff on best practices in inventory and dock management.
- Collaborate with other departments to support overall organizational goals.
- Experience in warehouse, inventory, logistics operations, and people management.
- Excellent leadership and organizational skills with the ability to motivate a team.
- Thrift or resale experience helpful but not required.
- Passion for serving families in need within a Christian ministry environment.
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid Holidays
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Employee discount
- Flexible schedule
- 8-hour shift
- Day shift
Essential Duties and Responsibilities:
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Creates a Christian environment on property
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Handles incoming telephone calls and routes according to need.
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Manages front desk and greets visitors to Hillcrest, serving as an ambassador for the organization.
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Captures in-kind donations and writes appropriate thank you notes in a timely manner.
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Coordinates Christmas adoption for current participants as well as recent graduates.
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Facilitates monthly graduation on the third Tuesday of each month.
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Arranges for childcare coverage for Life Skills meetings on all Housing sites.
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Notifies residents of food donations and maintains messaging system of all housing families
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Administrative duties including, but not limited to, submitting check requests and bills to appropriate agent. Aide with services for phone internet, security, etc. as pertains to housing.
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Contacts all applicants for services within 24 hours and completes daily check in log.
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Conduct 2x monthly apartment checks to ensure that apartments are in good order.
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Ensures all program materials are printed and available for staff
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Manages the distribution of donated items and ordering of supplies for HPC offices
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Maintains an organized office
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Special projects on and off site as assigned
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Helps with budget counseling as needed
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Assists with monthly reporting for executive director
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Maintains mandatory running totals
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Keeps SOP updated
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Updates resources available in community and through HPC
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Volunteer integration
Education and/or Work Experience Requirements:
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Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
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Computer proficiency (Google Products, MS Office – Word, Excel and Outlook, Constant Contact, eTapestry)
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Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
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Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Physical Requirements:
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Ability to safely and successfully perform the essential job functions
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Ability to maintain regular, punctual attendance
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Must be able to talk, listen and speak clearly on telephone
