Director of Housing

Essential Duties and Responsibilities:

• Provides supervision within a Christian environment of all housing staff to ensure that transitional housing program successfully transitions homeless families to self-supporting.
• Develop partnerships with local churches and strengthen current partnerships
• Develop partnerships with in-kind donors of items needed in housing
• Strengthen partnerships with local school districts and social workers
• Develop partnerships with qualified applicant referral sources
• Coordinate Life Skills program and youth enrichment activities on Tuesday evenings with Counseling Center and Office Manager
• Review weekly case notes and meets with each staff member
• Prepare monthly report for Executive Director
• Handle complaints as arise
• Advise CMs regarding program termination for participants not meeting program guidelines
• Responsible for recruiting, interviewing, and hiring housing program staff
• Conducts orientation and provides training for new staff with the lead case manager
• Update housing program policies, procedures, and manuals as needed with the lead case manager
• Conduct weekly meetings with entire housing staff
• Provide staff training as necessary to ensure the program operates from a best practice model
• Conduct staff reviews twice per year in Feb and Aug
• Respond to on property emergencies as needed
• Serve as a resource for other Hillcrest programs.
• Write board report on a monthly basis with the office manager
• Maintain compliance with all company policies and procedures
• Gather stories to share with supporters and prospective supporters
• Participate in MAAC conference
• Perform related duties as assigned by supervisor
• Assists with special projects such as Back to School, Gala, and Christmas Adoption, etc.

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers
• Computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Problem-solving abilities

Physical Requirements:

• Ability to safely and successfully perform the essential job functions
• Ability to maintain regular, punctual attendance
• Must be able to talk, listen and speak clearly on the telephone

This is a full-time position located in Platte City and Parkville, MO. The position reports to The Executive Director.