Case Manager for Housing Program

Platte County
Posted 4 weeks ago

Helping Homeless Families – Find Their Way Home

Essential Duties and Responsibilities: 

  • Manage family selection by calling every applicant, reviewing written application forms, coordinating and conducting prospective participant interviews
  • Coordinate participant move-in dates and conducts informal orientation to residential facilities upon family’s arrival on property. Acts as primary contact with apartment sponsors and encourages sponsors’ active involvement with participants.
  • Act as central resource person for all participant inquiries. Ensures individual basic needs are met (health care, clothing, school supplies, etc.) by providing appropriate referrals or distributing donated products.
  • Encourages and supports each family’s success in the program by meeting a minimum of once per week to address presenting problems, program compliance issues, budget, or needed referrals. Celebrates and rewards success.  
  • Oversees weekly budgeting process to ensure participants will earn and save sufficient resources to provide for future housing needs and begin independent living.
  • Monitors participant’s compliance with program guidelines for attending case management meetings, budget counseling sessions, attending life skills class and maintaining full-time employment. Prepares contract reassessment, contract addendum, or termination letter as necessary.
  • Facilitates referrals to programs that benefit families in transition to self-sufficiency, e.g. tutoring, educational programs, parenting resources, etc.
  • Maintains accurate weekly case notes and keeps a record of participant’s activities.
  • Collects, records, and processes participant deposits and occupancy fees.
  • Prepares participant for graduation.
  • Develops partnerships with organizations for referrals to HPC housing program.
  • Assists with special projects such as Back- to- School program and Christmas adoption.
  • Assists with special events and fundraisers.
  • Mandatory Tuesday evening for monthly graduation and weekly Lifeskills class. 
  • Assist with weekly Lifeskills meal preparation.

Education and/or Work Experience Requirements: 

  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Computer proficiency MS Office – Word, Excel and Google Suite
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Training in “Strengths-Based” case management
  • Problem solving abilities.
  • Bachelor’s degree preferred. 

Physical Requirements: 

  • Ability to safely and successfully perform the essential job functions.
  • Ability to maintain regular, punctual attendance.
  • Must be able to talk, listen and speak clearly on telephone.

Job Features

Job CategoryCase Manager

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